Website Accessibility Statement

Last updated: 15 September 2025

Citizens Advice Staffordshire South West is dedicated to making our website accessible to everyone, including people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to provide an inclusive online experience.

Accessibility Compliance

To enhance accessibility, we have implemented the following measures:

• Clear and consistent site navigation and structure.
• Text alternatives for non-text content such as images and icons.
• Adequate colour contrast and scalable text for readability.
• Compatibility with assistive technologies, including screen readers and keyboard navigation.
• Accessible forms and interactive elements with clear labels and instructions.

Known Accessibility Limitations

While we aim for full accessibility, some content or features may not yet fully meet WCAG standards, including:

• Certain third-party content embedded on the site.
• Some older documents (e.g., PDFs, Word files) that may not be fully accessible.

Feedback and Assistance

If you encounter accessibility barriers, we welcome your feedback. We will provide information in an alternative format as quickly as possible. You can contact us in person at any of our offices, or by writing to:

Citizens Advice Staffordshire South West
1a & 1b St Mary’s Place
Stafford, ST16 2AR

Enforcement and Compliance

We are committed to continuously improving accessibility. Our website is regularly reviewed, and we take all necessary steps to maintain compliance with accessibility standards.