Healthcare Advice

Getting the Care You Need

Navigating the NHS and accessing the right healthcare services can be confusing. We’re here to help you understand your options and connect with the support you need.

Understanding Your Healthcare Options

Accessing healthcare can feel overwhelming, but knowing your rights and the services available can make it easier to get the care you need. Whether it’s registering with a GP, seeing a specialist, or managing costs, here’s a guide to help you navigate the system.

Registering with a GP

Your first step in accessing NHS care is registering with a General Practitioner (GP).

• Choose a GP practice in your area and join their patient list.
• Once registered, you can access primary care services, preventive care, and referrals to specialists.
• Your GP is also the first point of contact for advice on health concerns.

Accessing Specialist Services

If you need specialist care, your GP can refer you to:

• Hospital services
• Mental health support (including organisations like Mind and YoungMinds)
• Community health services

Tip: Waiting times vary, so talk to your GP if you have any concerns.

Understanding Healthcare Costs

While many NHS services are free, some treatments may have charges, such as:

• Prescriptions
• Dental care
• Eye tests and glasses
• Travel for NHS treatment

You may be eligible for financial help depending on your age, income, or circumstances. Check the NHS website or get advice from national Citizens Advice.

Healthcare for Immigrants

Your entitlement to free NHS care depends on your immigration status:

• Some services are free for everyone.
• Others may require payment.
• Always check your eligibility before accessing services.

Making a Complaint

If you’re unhappy with the care you’ve received:

1. Speak to the service provider first.
2. If unresolved, escalate via the NHS complaints process.
3. You can also seek support from independent organisations like:
   • PALS (Patient Advice and Liaison Service)
   • Healthwatch
   • Care Quality Commission (CQC)

Remember: You have a right to raise concerns and get support throughout the process.