Charity registration no. 1150796
Registered company no. 8261002
FCA FRN. 617752
Volunteer with Citizens Advice Staffordshire South West
Make a difference. Learn new skills. Join a supportive community.
We provide free, impartial advice to help people navigate issues like benefits, debt, housing, employment, relationships, and immigration. With your help, we can support more people and campaign for positive change in our community.
Why Volunteer with us?
Volunteering with Citizens Advice can help you:
- Make a real difference in people’s lives
- Learn new skills or develop existing ones
- Boost confidence, wellbeing, and employability
- Meet new people and connect with your community
- Access excellent training and ongoing support
We reimburse travel expenses so volunteering won’t cost you anything.
Explore Volunteer Opportunities
You don’t need formal qualifications - just a friendly, respectful attitude and a willingness to learn. Most of our roles ask for basic IT, listening, or writing skills. We regularly recruit for the following roles:
Adviser
Help clients understand and act on problems with debt, benefits, housing, or employment.
Commitment: 8 hours/week (flexible)
What you gain: Communication skills, hands-on experience and full training and support provided.
Advice Assistant
Support clients with forms, budgeting, and calls to service providers.
Commitment: 6 hours/week (flexible)
What you gain: In-depth knowledge of benefits and debt, practical experience and full training is provided.
Assessor
Research solutions for clients’ problems and explain options clearly.
Commitment: 6 hours/week (flexible)
What you gain: Confidence, problem-solving and communication skills.
Digital / Information Assistant
Guide clients online to find information or complete tasks like renewing vehicle tax or checking pension age.
Commitment: 6 hours/week (flexible)
What you gain: Digital skills, employability and full training.
Research & Campaigns Volunteer
Use client data to identify trends and campaign for change locally or nationally.
Commitment: Flexible
What you gain: Research, project management and communication skills.
Trustee
Shape and govern our local Citizens Advice, ensuring high-quality services and strategic direction.
Commitment: 4 evening meetings/year + project work
What you gain: Leadership skills, strategic experience and community impact.
Receptionist
Welcome clients and visitors, handle calls and emails, and support the smooth running of our local office.
Commitment: 6 hours/week (flexible)
What you gain: Communication skills, admin experience, confidence using IT, and full training.
Inclusive Volunteering
We welcome volunteers from all backgrounds, including:
- BAME communities
- Disabled volunteers and those with long-term health conditions
- LGBT+ and non-binary volunteers
- People with convictions (some restrictions apply)
We provide support and flexibility to ensure volunteering is accessible to everyone.
Expenses & Benefits
- Travel and training costs reimbursed
- Out-of-pocket expenses paid monthly
- Volunteering is allowed while receiving benefits (with notification to providers)
Get Started Today
- Browse roles and find the best fit for you
- Apply Now by filling out our short form
- Attend a friendly, informal interview to discuss your role
Questions? Need flexibility or support? Email training@citizensadvicessw.org.uk
Volunteers we need today
Trustee
- Voluntary Position (unpaid).
- Few hours per month alongside any existing role or commitments.
- Covering Staffordshire South West region including Stafford Borough, Cannock Chase and South Staffordshire districts.
- Closing Date: Ongoing
Volunteer Receptionist - Stone
Receptionists are the first point of contact for clients, welcoming visitors, managing calls and emails, and supporting the daily running of the Citizens Advice office. You’ll record client details, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.
Volunteer General Adviser - Stafford
General Advisers support clients with issues such as debt, housing, benefits, and employment. You’ll listen, find information, explain options, and help clients take practical steps. You’ll also record case details and spot common issues. The role offers full training and the chance to develop useful skills while making a difference in your community.
Volunteer General Adviser - Codsall
General Advisers support clients with issues such as debt, housing, benefits, and employment. You’ll listen, find information, explain options, and help clients take practical steps. You’ll also record case details and spot common issues. The role offers full training and the chance to develop useful skills while making a difference in your community.
Digital / Information Assistant
As a Digital / Information Assistant, you will help clients access the information they need and support them to complete activities on a computer that can help solve their problems. Your work will make a real difference by empowering clients to take control of their situation.
To apply for one of our advertised volunteer positions, please fill out our application form and someone will be in touch:
Alternatively, you can email us the voluntary position your interested in to: training@citizensadvicessw.org.uk
Please make sure to include your name and preferred contact method within your email so that one of our team can contact you.
Get free & confidential advice today
We’re ready to listen and support you.
