Research and Campaigns

At Citizens Advice Staffordshire South West, our work doesn’t stop at helping individuals - we also campaign for change to make things better for everyone.

Every day, people come to us for help with issues like debt, housing, benefits, employment, and consumer problems. The evidence we gather from these real-life experiences helps us identify where systems aren’t working as they should. Our teams analyse this information to highlight unfair policies, gaps in services, and practices that cause hardship in our communities.

By sharing this evidence with local councils, MPs, regulators, and national government, we influence decision-making and help shape policies that improve lives. We also work with local partners to raise awareness of key issues affecting our area - such as fuel poverty, the cost of living, access to benefits, and housing insecurity.

Everyone’s story matters. When you seek advice from us, your experience (shared anonymously) contributes to this wider work, helping us push for lasting change.

Together, we’re not only solving individual problems - we’re working to prevent them from happening in the first place.

Notable campaigns we’re currently working on are listed below: