Cookie Policy

Last updated: 15 September 2025

This Cookie Policy explains how Citizens Advice Staffordshire South West (“we,” “our,” or “us”) uses cookies and similar technologies on our website. By continuing to use our website, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to help website’s function, improve efficiency, and provide insights to website owners.

Cookies may be:

• Session cookies – deleted when you close your browser.
• Persistent cookies – remain on your device until deleted or expired.
• First-party cookies – set by us directly.
• Third-party cookies – set by services we use, such as Google Analytics.

How We Use Cookies

We use cookies to:

• Ensure the website operates properly.
• Improve site performance and security.
• Analyse how visitors interact with our site.
• Personalize and enhance your experience.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website.

Google Analytics sets cookies that collect information such as:

• Pages visited
• Time spent on the site
• Browser, operating system, and device type
• General geographic location (not precise)

This data is anonymized and aggregated, helping us improve website functionality and content. Google may also process this information for its own purposes as described in their Privacy Policy.

You can learn more here: Google’s Cookie Policy and Google Analytics Opt-out Tool.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device.
• Delete cookies at any time.
• Block cookies from specific sites.
• Block all cookies by default.

Please note: If you disable or delete cookies, some features of our website may not function as intended.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Cookie Policy, please write to us at:

Citizens Advice Staffordshire South West
1a & 1b St Mary’s Place,
Stafford,
ST16 2AR