Our Projects and Specialist Services

Specialist Debt Advice – Funded by the Money and Pensions Service

We provide expert, confidential debt advice to help individuals regain control of their finances. Our specialist caseworkers offer one-to-one support to explore your options and find the best way forward.

If you’re struggling with debt, contact us to arrange an appointment and start your journey towards financial stability.

Energy Advice Service

Our Energy Advice Service helps people manage energy costs and reduce the risk of fuel poverty. We offer free, one-to-one support to make energy bills easier to understand and more affordable.

We can help you check your bills to ensure you’re paying the right amount, find the best deal for your energy, resolve debt or payment issues, and discover practical ways to save energy and keep your home warm. We’ll also help you identify any financial support, benefits, or grants you may be entitled to.

Our advice is free, impartial, and confidential, giving you the tools to manage your energy use with confidence.

Pension Wise

CASSW is an authorised delivery centre for the Government’s Pension Wise service. This free and impartial guidance service helps people aged 50 and over understand their pension choices.

Appointments can be arranged by calling the Pension Wise service directly.

Specialist Advice for Clients with Enduring Mental Health Issues

We understand that financial worries can be especially challenging for people living with long-term mental health conditions.

Our specialist advisers work closely with health professionals in the community to provide support with debt, benefits, and housing. Clients can self-refer for this free and confidential service.

Citizens Advice – Help to Claim

The Help to Claim service supports anyone applying for Universal Credit, offering guidance from the initial claim through to receiving your first payment.
This is a national telephone service, making it easy to access the help you need.

Midland Partnership Foundation Trust (MPFT) Collaboration

In partnership with MPFT, we provide specialist financial advice and support to individuals with enduring mental health issues. Referrals are made through clinical teams, connecting clients with expert caseworkers who can help with financial instability, debt, and benefit concerns.

Adviceline

Our Adviceline is a national phone service offering general advice across a range of issues. We aim to resolve your query at the first point of contact, referring you to your local office only when necessary for further specialist support.

Cannock Chase Welfare Rights Service

This community-based service focuses on maximising income for residents of Cannock Chase, helping to improve overall quality of life.
Our specialist caseworker supports vulnerable clients with welfare benefit advice and works closely with local agencies and professionals through referrals.

Consumer Energy Debt Advice (CEDA) Service

The CEDA project offers remote, specialist advice for clients dealing with energy-related debt. Our caseworkers provide tailored debt solutions and ongoing telephone support to reduce financial pressure.

Currently, referrals are made through the national Consumer Advice service, with plans to expand access through energy suppliers and Adviceline.

South Staffs Debt Advice Project

Delivered as part of the UK Shared Prosperity Fund’s Creating Brighter Futures programme, this project offers personalised budgeting and debt support.

Participants receive practical tools for managing money, understanding financial products like ‘jam jar’ accounts, and maximising income. Referrals are made through Creating Brighter Futures.

Specialist Housing and Money Advice Service (Cannock Chase & Stafford Borough)

This service supports residents facing housing-related debt or at risk of homelessness.
Our specialist caseworkers provide comprehensive advice on budgeting, debt management, benefits, and housing. We work to prevent homelessness by liaising with creditors and housing providers and supporting clients through possession proceedings.

Access is via the Housing Options Teams in Stafford and Cannock.

Pye Green Outreach Service

Our outreach team offers drop-in advice sessions at Pye Green Community Centre every Wednesday morning.

Local residents can speak directly with an adviser - no appointment needed - to get help with a range of issues including benefits, debt, and housing.